Sector
Facilities Management

Gender
Male

Date of Birth
07-06-1990

Visa Type
Residance Visa

Visa Expiry Date
23-02-2022

Sponsor Visa Expiry Date
23-02-2022

Experience
10 Years

Languages
English, Hindi, Urdu

Skills
Team Management, Operations Management, Data Analysis, Client Training, Risk Management, Customer Relationship Management, Sales, Microsoft Office, Microsoft Word, Microsoft Excel, Client Relations, Teamwork, Customer Service, Negotiation, Team Leadership

Work Experience
UNION INSURANCE COMPANY | DUBAI | Assistant Manager - Bancassurance Motor Operations | January 2013 - Present • Prepare and complete the action plan for Claims. Implement policies for productivity, quality and customer-service standards. Manage and appraise the Operations team and ensure performance as per the defined Service Level Agreements. Resolve conflicts of claims and complete assessments. • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures, complying with legal regulations • Maintain key management information systems and operational dashboards/KPIs to share periodic reports with leadership and internal stakeholders. Modify, develop, or create new models for robust MIS reporting. Ensure overall management of team members, their task orientation and continuous skill up gradation to achieve high job proficiency levels. ETISALAT - DERBY GROUP | DUBAI | Channel Supervisor | November 2011 - April 2012 • Accomplishing channel marketing plans set out by the channel marketing team. Responsible for achieving sales, profitability and partner recruitment objectives. Working to sales and revenue targets as set by the Sales Director. Addressing customer service issues as raised by the distribution partner. • Collaborate with marketing team to creatively reach more potential customers. Devise effective territory sales and marketing strategies. Analyze data to find the most efficient sales methods. • Building and maintaining good working relationships with customers. Identifying opportunities and strategies to increase sales. Regularly attending sales meetings and training sessions. Ensuring that the store is adequately stocked with company products. DU TELECOM - INFASME | DUBAI | Document Coordinator | March 2011 - October 2011 • Facilitated submission of applicant documents to respective departments through regular validations and troubleshooting the errors if there are any. Data entering the applications includes eloquent ARABIC TYPING. Preparation of applications and their related documents. • Ensured adherence to established operating procedures during documents submission. Coordinate to activities related to the Document Control procedure. Input document data into the standard registers ensuring that the information is accurate and up to date. • Retrieve files as requested by employees and clients. Manage the flow of documentation within the organization. Maintain confidentiality around sensitive information and terms of agreement BEHNAM TRADING CO LLC | DUBAI | Administrative Assistant | December 2009 - June 2010 • Collate purchase orders and interact with the suppliers on daily basis. Manage procurement activities including reviewing inventories and order as required, Request for Proposals and perform market research. Handling Invoice, Proforma Invoice, Quotations and Documents. • Collection of documents for Port Clearance. All other bank and exchange dealings. Brief the walk-in customer about products; Auto spare parts and Telescopes. • Act as the point of contact between the executives and internal/external clients. Undertake the tasks of receiving calls, take messages and routing correspondence. Handle requests and queries appropriately. Maintain diary, arrange meetings and appointments and provide reminders. Make travel arrangements. • Dealing with emergencies as they arise. Managing budgets. Ensuring that facilities meet compliance standards and government regulations. Planning for the future by forecasting the facility’s upcoming needs and requirements, overseeing any renovations, refurbishments.

Description
Adaptable and Successful Operations Manager with outstanding operations planning, execution, monitoring and resource balancing skills. Over 10 Years’ experience in Insurance, Telecom and Automotive Industries. Managing overall operations, responsible for